Insurance and Bank: Is this a fair request?

Just had the managing agent do this for our re-fi, but never had to provide this before (last 10 years), and do not expect to have to do it again.
Mortgage is with Citibank, though I don't think that should make any difference.

This doesn't make sense, but a lot of financial institutions are making much sense these days. I'm an insurance broker, so hopefuly I can provide guidance. BofA is listed on the master co-op policy as a mortgagee, their address and clause are listed right on the policy, along with everyone else who has a mortgage in the bldg. At the time of acceptance of the renewal, the commercial insurance carrier must respond to every mortgagee clause with a certificate of insurance. Your common charges are paying for the commerical insurance premium, so it's beyond me why a) the commerical insurance carrier isn't doing this, b) the commercial broker isn't facilitating if it's not being done, and c) what's the managmenet company doing? Tell BofA, no, you are not their secretary and they should reach out to any of the three parties above to fufill their request.

Tallisman, thank you very much, most helpful - and also what I thought should happen