Shower doors-being taken for a ride

Started by 007

almost 16 years ago

Posts: 195

Member since: Nov 2008

Discussion about

So J&L mirror, a NJ base glass company, came by gave an estimate, remove the old shower door and got paid 90% of the cost. they sent a letter stating that until they get the final payment and the check will clear, they will not do the job. Since they promised to complete and did not show up for the appointment, I am afraid that if I shall send final payment I will be taken for a ride on the whole amount rather than the 90%. How do I make a complaint in NJ? do I have legal recourse? Should I pay? the owner Joel lied several times on the phone, stating that the door will be installed last Friday, than this Monday but no one shows up. today in the mail I received the bill demanding full payment prior to completion of the work. was I taken for a ride? any possible actions I can take?

Response by nyc_sport

almost 16 years ago

Posts: 820

Member since: Jan 2009

Looks like you hired a serial liar. http://www.yelp.com/biz/j-and-l-mirror-and-glass-saddle-brook

As for options, that depends upon what is at stake.

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Response by 007

almost 16 years ago

Posts: 195

Member since: Nov 2008

Yep- seems like 2 other customers had the same experience. Since I paid $1350 so far, any actions I can take?

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Response by Wbottom

almost 16 years ago

Posts: 2142

Member since: May 2010

why are you obsessed with joel??

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Response by captive914

almost 16 years ago

Posts: 131

Member since: Aug 2010

http://www.bbb.org/new-jersey/business-reviews/mirrors/jandl-mirror-and-glass-in-saddle-brook-nj-23000298

BBB processed a total of 23 complaints about this company in the last 36 months, our standard reporting period. Of the total of 23 complaints closed in 36 months, 7 were closed in the last year.

These complaints concerned :
+ 2 regarding Contract Issues
+ 3 regarding Delivery Issues
+ 3 regarding Product Issues
+ 3 regarding Refund or Exchange Issues
+ 5 regarding Repair Issues
+ 7 regarding Service Issues

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Response by 007

almost 16 years ago

Posts: 195

Member since: Nov 2008

Cap914- thanks, This is extremely helpful. I appreciate your search and resources! I sent an email to the BBB and I shall wait for their response.

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Response by Brooklyn1

almost 16 years ago

Posts: 18

Member since: May 2009

007 it appears the link provided by Cap914 indicates this business is no longer in business. Unless I am reading it wrong. Did you happen to pay with a credit card? You can dispute the charge with the credit card company as services not received. Good luck it sounds like these guys are crooks.

Shower doors-being taken for a ride

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