Poor doorman service @ Aire

We recently a bad experience @ Aire with one of the doorman: Franck. He always argues about whether or not he should help carrying my wife's (that is 6 months pregnant) bags when she comes back from the grocery shop. He generally weights the bags and think about it for some time before deciding whether or not he should call a porter to help her out! All the other staff in the building but this doorman Franck is I would say quite obnoxious - You would think that living in a 5 star building like Aire gives you a 5 star service but it doesn't - I recommend the building to everyone but It would be nice for Rose Associates to improve their service and to bring more professionalism to the service. It's an overpriced building that should have top rated staff.