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I have noticed recently that more and more tenants are unwilling to rent an apartment that does not have Fios. I have tried repeatedly to contact Verizon to see what I can do to bring this service to the buildings I own units in, but no one ever calls or writes back. Has anyone ever successfully gotten Verizon to bring Fios to their building? Is there some secret phone number or email address you should use?
Call this number: 212-643-2241
Many of our customers did the same, keep in mind that it will take time.
If FIOS is the deal breaker in renting out an apartment , I'd think again. FIOS is great, but it's no where near(nor should it be) first on the list of why one chooses to rent or buy in a building.
Keep in mind that it's not just a building-to-building thing, it's a neighborhood-by-neighborhood thing (and even a block-by-block thing). Verizon has to physically lay trunk lines underground to bring Fios to each neighborhood.
Not having FIOS was a deal breaker on a apartment I was going to buy. The real problem was that the building decided to have only one provider, RCN, not even on my list of alternatives.
FIOS is a block to block thing in my neighborhood since there are so many old low rise buildings.
Matt, are you an expert in laying trunk lines?
Time WARNER SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I've been quite happy with Time Warner for the past 14 years.
who cares? you are the guy who refuses to bank online and only writes checks thinking you are more secure in doing so. Hey guess what? On my iPhone, I can take photos of one of your checks and submit it for deposit electronically, haha, so much for your security! Adapt or die, dino man.
Hehe sorry Matt
Time Warner is OK, FIOS is a little better, both were problems when they were first installed. I'd certainly not base a purchase decision on a building offering one or the other.
In a couple of years, are not we all just going to use internet connection to watch the shows and news we want without the cable provided content? That will make Time Warner and Fios just internet service.
What is your point 300?
his point is always the same: he was smart to buy. he's gonna cash in.
columbiacounty, the world is ending, go to your Fallout Shelter and lock the door.
are you happy with all the great friends you've made here?
the city should provide free wireless--that we have not long had this, is a sign of big corporate influence over politicians--there is no good reason this should not be done
Because having the city dole out a huge contract to some politically connected donor ,paid for with tax payer dollars would be more efficient and cheaper? If we did that in Time Warner days we never would've brought in Verizon. Gov't solutions mean stymied technological development as we see with the post office.
The FCC obligates Time Warner to provide clear, useable service. If your Time Warner service is choppy or bad, get on the phone with them and STAND YOUR GROUND. Demand that they provide the service you are paying for.
I did this and finally got my service fixed. They came out and rewired my connection.
Be prepared to argue with the dumb customer service reps and be prepared to devote hours to this task.
But eventually, you will win.
300-mercer: The future is now. In our apt we have internet only and a Roku box with Netflix. We're a high floor with excelent reception of local channels. (Many New Yorkers don't know about the new technology enabling you to wirelessly access programming for free!).
GraffitiGrammarian, replace hours with "months." We had no cable for six months because Time Warner gave every excuse in the book why they could not fix the wiring. Anything other than sunny blue skies and the roof was too "dangerous." Nevermind that there is a waist-high parapet wall and the cable isn't near it. Then even on blue-sky sunny days, the installers wouldn't climb the fire ladder to access the roof (the only access at that point). Again, too dangerous. Well, how did it get up there in the first place - the magic cable fairy? I wasted more days off from work for these bozos.... and they insisted on billing me for service I did not receive, saying I would get a credit when the problem was fixed. If I refused to pay the bill, they would cancel the service appointment and send my account to collections. I have never been treated so poorly in my life, and I never resist an opportunity to tell people what a piece of sh*t company Time Warner is. I will never do business with them voluntarily.
On the other hand, FIOS sent my building a letter last year that arrived in May 2011, dated in April 2011, asking for permission to install FIOS in March 2011. (Something got screwed up somewhere....) We called multiple times, left messages, and finally received one call back saying they were backlogged but would get in touch us when they're ready, estimate July. We're still waiting, a year later, to get an appointment, as are the neighboring buildings. Not an auspicious start, but I'd still be inclined to take a chance on them when Time Warner is the alternative.
Fios is probably not a deal-killer for me, but would be a super nice, eye catching amenity. That's for damn sure.
TWC has burn myself and a lot of people. Sometimes you have to stand your ground and say I will not deal with a specific company. I am presently looking for a new apt, and my #1 criterion is that Fios is available. I would rather live in a less convenient location than give my money to TWC. As for comments that TWC is fine, that is your opinion. Initially this thread was about a community manager looking to get Fios installed because they recognized there is a growing segment of renters that will pass up a property if they can find one without Fios. This is the beauty of competition, it allows people to make choices. As for me, like I stated, I will take a more expensive, less convenient apartment if it has Fios.
To the Manager looking to install Fios, all I can suggest is keep calling and look for the regional/district construction manager. They will be able to let you know the timeframe for installation if it is coming at all. Since Verizon must run the fibre from the distribution buildings it is very expensive. So the other information to have prepared is how many residents would switch if Fios was available.