Countertop mistake - how much to ask back

here's the photo!

http://i1306.photobucket.com/albums/s567/tungsten79/887885_10100700399066451_1994921897_o_zpsa75efcb5.jpg

thanks

I'd ask them to redo the job. That looks horrible.

Personally I would find it bothersome and unacceptable. Terribly sloppy. One option is to completely redo the countertop. If you are open to other solutions, then perhaps a backsplash of the same material 2"-5" high, depending upon the aesthetic you want. I'm sure they would rather provide the material for a matching backsplash in the same ceasarstone as opposed to redoing the whole thing. But really, this is a rookie, low-end mistake. You should have been told before installation.

Agree with NYC. This looks awful and is something you will see everyday. You had a contract for a job, and make sure you get that job done. Sucks for company, but they screwed up.

Make sure to document your interactions with the company (have everything in writing).

If the fault was clearly not yours, I would demand a complete and proper redo, or all money back and go to another firm. This is absolutely unacceptable.

absolutely agree - they should have inspected the work before installation. I found it when inspecting the installation... bummer about the sloppy work

Not acceptable. If you have them redo, or get someone else to redo, make sure they make a template when they measure. If measured properly it should fit like a glove.

I would get a redo and make sure you are there when they are doing the installation. It sounds like a pain but I had a countertop that needed to be in two pieces. The countertop guys started to put it in place but thankfully I was there. They told me it was cut from the same piece but the colors didn't match at all at the seam. I told them to immediately stop and called the dealer. They would have gone ahead and installed it knowing it looked terrible. I asked the guy doing the install if he could see that the colors weren't even close to matching and he just put up his hands and said call the boss.

Agreed--it looks horrible and you should be compensated. Ideally they redo the entire thing and eat the cost for their mistake. Another option you could consider is feathering the wall a bit to fill in the gap. But the resin is unacceptable as it will eventually break down and crack.

Totally unacceptable, and I would not pay anything until it is 100% fixed. If you get any resistance or push back,refuse to pay, stop payment on the check, call the credit card company etc. etc. etc. Take a lot of photos.

it is difficult to see the scale. will you post a photo with a coin or pencil?

I am generally pretty flexible and tolerant of "mistakes," but that one would bug me every day. It would be hard to live with, especially for $4k. From a practical point of view the two different materials may expand and contract at different rates over time, so the resin gap will crack and need to be refilled. I think the backsplash idea is a good one - do like a 4inch backsplash of the same material around the perimeter - which would be nice in any case, and it mitigates the extent of the re-work.