Board vs Sponsor responsibilities

Contact both, by email. cc each to the other.

You must contact both, exactly as Truth suggests. It's the ONLY way. I have friends living in an Extell building that are suffering with substandard flooring and getting no response from both. You must be very persistant.

Yes indeed,broadbent.

condoowner: Also take photos and attach to emails.

Your sponsor is a board-member.

substandard flooring: Is the floor not level? Roll a small ball,while video-taping.
Attach the video tape to the emails.

@Truth- Floor is level for the most part, from what I am told. I hear the planks are separating with large gaps and some are lifting up in sections. The developer claims that it was a very high end rosewood floor, but seems to be buckling in most of the units in the building.

get a lawyer

broadbent: Take photos.
As MrSuttonPlace suggests: An attorney will need all of the documentation and photos.
So your friends should send those emails out and keep everything printed out and organized.

And: Your friends, as owners of a condo; are owners of Real Property.
That means they can call in the Department Of Buildings inspector to support and verify.
Dail 311, they will connect them directly (weekdays 9-5pm).

If they know the other owners who are experiencing the same problem,they should contact those neighbors(directly -- don't leave a note/message with the doorman). The neighbors should also file a complaint with the DOB. The inspector will come and check all of those units at the same time/day.

Lawyers are expensive -- so do all that they can in advance of hiring an attorney.

how expensive?