Horrible building and management.

A horrible place to live. Spend more & save yourself the headaches. Management company is incredibly poor. Attitude of landlord’s agent Mirtha Aguirre is as if she is god. Said I was “lucky to even have the chance to speak by phone” when addressing renewal on a call that lasted about 2 minutes. During the peak of the pandemic when market rates plummeted, she would not even offer me the prices... [more]

A horrible place to live. Spend more & save yourself the headaches. Management company is incredibly poor. Attitude of landlord’s agent Mirtha Aguirre is as if she is god. Said I was “lucky to even have the chance to speak by phone” when addressing renewal on a call that lasted about 2 minutes. During the peak of the pandemic when market rates plummeted, she would not even offer me the prices advertised on similar units at the time—even on a unit that was bigger, had much better appliances and was recently renovated. Unreal. Why would anyone in their right mind pay pre-pandemic prices for a worse unit in a neighborhood that’s quickly deteriorating in a city where tenants are fleeing when the building is offering lower prices on better units? It’s insulting and totally deaf on consumer retention. Withheld my security deposit illegally beyond the 14 day limit. When demanded, Mirtha feigned offense as to my not being understanding. Incredibly hypocritical. This woman and the other management staff truly hate people. They do nothing to keep honest and pleasant tenants. No matter how clean, quiet, payments on-time, etc. you are as a tenant, the company is all about squeezing as much from you as possible. Quality of the building and unit exceptionally poor. Cheap appliances. On one occasion, refrigerator broke from old age and the super replaced it with another old fridge but incredibly dirty. Entire inside needed a massive scrub to remove all the trash and food stains. Taken from a recently vacated unit. Dirty laundry room. History of bedbugs. No doorman. No rooftop access. Intercom system provides no sense of security; tenants constantly letting people in who don’t belong, intercom sound quality incredibly poor and muffled. A naked homeless man was caught by many tenants sleeping in the vestibule area. Security constantly was a big problem as the neighborhood was incredibly unsafe with huge amounts of crime (ie open drug deals, needles around the property, theft) and it shot up as soon as the neighboring building was converted into a men’s homeless shelter. The building did nothing for quite some time even after many tenants reported package theft. The noise level is incredibly high—you can hear everything through the paper thin walls, so your conversations are heard by everyone in the hall and you can hear your neighbor’s tv, phone calls, hall interactions, etc. Police and ambulance called multiple times a day to visit the shelter, so expect sirens blaring at all times day and night. W 57th is a very busy two-way street that is constantly producing serious amounts of honking, sirens since the hospital is one street over, loud pedestrians, construction, etc. Constant problem of people smoking weed right outside the building that makes its way up into your unit. Forget about getting repairs done in a timely fashion. The super is incredibly unpleasant, grumpy, works in a messy fashion and overall does a poor job attending to issues. Longtime tenants (rent stabilized) all are well aware of his character and seem to have accepted that this is normal for him. He’s been there a long time and its only made him more jaded. After moving to a building just as old, I finally have experienced not having anxiety in reaching out to have repairs done. I’m very clean, so any repairs I’ve needed are minimal and nothing out of the ordinary. The building was shutting off the water often for many hours and very often 1 of the 2 elevators would be out of service (whether for repairs or held by the porter as he does his daily trash pick-up) so definitely plan extra time to take the stairs. Packages are often left completely unsecured, waiting to be stolen. The “storage room” that one reviewer mentions, is a small shelved closet with an access code lock. Problem is that ALL tenants have the access code—increasing the risk of theft within the building, the door is not always closed to lock, and not all deliveries make it into the closet—so you definitely can’t rely on this setup. The character and quality of the people who live here is not high. [less]