I recently moved to a nice old CPW building. My apt was completely renovated before I arrived. Many of the current tenants have been here for decades, and I assume they are in rent controlled apartments. I am paying much more and my apartment is lovely. However, my issue is that all communication with the management company is by them slipping notes under my door or sending letters by mail or by... [more]
I recently moved to a nice old CPW building. My apt was completely renovated before I arrived. Many of the current tenants have been here for decades, and I assume they are in rent controlled apartments. I am paying much more and my apartment is lovely. However, my issue is that all communication with the management company is by them slipping notes under my door or sending letters by mail or by posting hand-written notices in the elevator. I travel a lot and sometimes take the stairs so I am caught out when I arrive home to find out there is no elevator service or no hot water for the day. As a lot of this is regularly scheduled maintenance, I feel that an email to alert the tenants would be a nice, considerate touch vs learning about it from a hand-written note in the elevator.I feel that a lot of this expands on the ongoing lack of consideration for the older tenants. This is 2010 and I don't think it is unreasonable for the management company to send an email to tenants to announce a scheduled lack of water, or a scheduled lack of hot water or a scheduled lack of elevator service. They are renovating lots of apartments in the building so this happens a lot. They counter that they only communicate by letter or fax. I haven't had a fax since I got rid of my dial up internet line. I find this incredibly frustrating. I am a new New Yorker and this is quite contrary to my experience with management companies in other places. An email provides a time-stamped record of communication between tenant and landlord. Is this the way things usually work in New York?
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