We are having a very negative experience with a Company providing after-market extended warranties. We bought our appliance with an extended warranty, that turned out so far to be at least useless, but we suspect to be victims of a sort of "scam" business, considering the way this Company is handling (not really handling) our request to send out a repair service. They haven't scheduled an... [more]
We are having a very negative experience with a Company providing after-market extended warranties. We bought our appliance with an extended warranty, that turned out so far to be at least useless, but we suspect to be victims of a sort of "scam" business, considering the way this Company is handling (not really handling) our request to send out a repair service. They haven't scheduled an appointment to repair our appliance after two weeks, no reason given, they say that they are working on it.. I don’t think that this is normal or acceptable. There are several complaints online (I didn't see them years ago when I purchased the warranty) and this seems to be a pretty common experience. It surprises me how they can still have an A+ rating by the BBB, considering that there are hundreds of registered complaints, by what do I know. At this point I am thinking to take legal action, if somebody who has better knowledge on how to proceed or can refer an Attorney specialized in this matter please post this here. Thank you!
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