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Element - Front desk staff experience
Started by minicho3
almost 13 years ago
Posts: 1
Member since: Mar 2013
Discussion about Element at 555 West 59th Street in Lincoln Square
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kind of dumb and short sighted on your part if you think about it.
Hard to believe. I am a frequent visitor to the building. The doormen and concierge couldn`t be nicer. I love the building if it was only closer to Lincoln Square.
the doormen and concierge there are the rudest in the neighborhood. sorry.
brokers who use lobbies as offices and waiting rooms should expect their clients to be asked to wait elsewhere.
in my old building this became an issue, and doormen were told to direct that, no questions asked, clients and brokers should be told to wait for one another outside, away from the building. The doormen were told that, if any didnt like this, to get their name, so that our board would handle the broker.
I cant imagine a broker insisting on being put on a client cellphone with a doorman.
The lobby area/chairs are for "vistors" to the building (such as "brookline3133", above).
There are plenty of places to meet your broker, outside the Building (such as the nearest Starbucks).
"visitors" although vistors are O.K.
You just can't camp-out in the lobby, while waiting for your broker (buyers' brokers are running late and so you sit there with the seller's broker/listing agent, who isn't allowed by the buyers' broker, to take you up to view the apartment until the buyers' broker arrives).
@Yikes, What do you think the POINT of a lobby with seating areas is for then? If I ever went to a building with a staffed lobby and was told I couldn't wait five minutes there for my broker I would absolutely not move there. How incredibly rude.
Yikes hit a new bottom.
When I shopped for my current apartment, I saw a lot of buildings that curtailed broker activities, especially in the lobby. The rules vary and are often a knee-jerk reaction to some problem. Most would not let you wait in the lobby if the broker was not on the premises.
However, there was only one building where I found the doormen rude about waiting for the broker, who, by the way, was showing the apartment to another prospective buyer. I subsequently found out that there were issues in the way the building was being run.