Glenwood Management Questions

I've rented from Glenwood in a downtown building for over three years and have had really good experiences with the management office and the building staff. Overall I've been quite satisfied/pleased.

I am a broker in Manhattan who has rented many times in their buidlings-always top notch.

Glenwood management is good. No complaints about how they respond to problems in their buildings.

It's an excellent management company with highly trained bldg. staff, but you pay for it. Some of their properties, though, have been a bit too 1970s for my taste, especially considering the rent...

Have been renting from Glenwood for 10 years (at the Brittany). No bargains here, but staff is superb across the board. They are without exception polite, personable, and responsive. Have been very happy here.

"No bargains here, but staff is superb across the board. "

You mean you get what you pay for? (j/k... but not totally)

We rented for our 1st 3 years in NYC from Glenwood. No complaints.

Glenwood/10 Liberty. Staff -amazing, management-very good, sales office-average at best. Lived here for 5 years. When you get into a rent v buy discussion, 10 Liberty wins.

Hi - I remember seeing some comments somewhere to the effect of Glenwood having a reputation for letting apts go empty rather than lower prices, even during this big pullback in the market.

Here's a good discussion to look at:

http://www.streeteasy.com/nyc/talk/discussion/14156-anyone-having-luck-negotiating-with-glenwood

I live in 10 Liberty and can tell you that I had to press a little last lease renewal period to get them to keep my rent even (no increase) - they agreed. There are two things worth noting.

1- My rent is still below market per the TDG/TREGNY monthly report.
2- The building was constructed using Liberty Bond money and results in rules that impact pricing and the lease terms.

I've had a less positive experience with Glenwood. For all the "luxury" they try to advertise, don't expect too much. For a doorman building, I have to open my own doors all the time. If you come in late at night, the doormen are sleeping. I live at the Pavilion and they treat tenants as a potential person who might need something, and not a customer (which is what you are at a rental). Their rents are too high for what you get. They WILL raise yor rent at EVERY renewal, regardless of the market/recession/depression/etc. And when I rented the apartment, Larry in the rental office ripped me off and charged me too high a rent, and promised me a marble bath, etc. and all I got was formica and cheap tile. Just be careful and be willing to walk away on moving day if you get there and the apartment isn't what they promised, and don't expect real luxury service.

I have lived in one of their buildings on the west side for a few years and the staff and management are excellent. However, they are unreasonable about renewals. They actually treat new tenants better than renewal tenants when it comes to negotiating a renewal rent. I was unemployed one year and they tried to raise my rent by an amazing amount/percent. When I complained/negotiated and explained that I always paid my rent, was a good tenant, and that it would be good business to maintain some renewal tenants, etc., they let me know that they had the upper hand because my unemployment would make it difficult to get another apartment (even though I had substantial savings to cover the rent).

Again, last year, they tried to raise my rent and I complained again. They told me they had to raise it because the market rent, which they gave me, was above my current rent. So, I pretended to be a prospective tenant and found out the effective rent they are charging new tenants for my exact apartment on a higher floor (and nicer renovations) was MUCH lower than the market rent they told me existed for my apartment.

Bottom Line: They are a good management company, but get the best deal you can going in because they will screw you when it is time to renew.

It seems like Glenwood has different standards for different buildings. We lived in the Pavilion from 1/08 to 3/09. It was the worst experiences we had. The staff treated us as if we were a burden. The doorman talked on phones rather than opening doors or helping with groceries. The garbage chutes were dirty and smelled badly. They were locked after 9pm and thus garbage was piled on the floor. Lower floors complained about mice. We paid more than $5500. per month and some of our neighbors would be described as "shelter population with poor hygiene that created an unpleasant odor in the corridor". all of our complaints to management about dirt, smell etc were not addressed. It was a relief to move out. It was the first time in 30 years that we have not tipped building's staff in December. Hopefully other buildings are not as old and are nicer. We do not recommend the Pavilion or Glenwood! Luxury it is not!

MtgeProf's experience is very different from mine. It seems that 007 is right about different standards for different buildings.

At the Brittany, I have negotiated rent freezes several times, as well as one big decrease (after 2001). All staff have treated us well - doormen, repairmen, and escorts are all efficient, gracious, and helpful.

Hi. I read good things about the management at Brittany. But it was some years ago. Any comments please from current residents on how good the managers and staff there are? Anything that I should be aware of before I sign the lease?

Many thanks!

Sally

We are glad that you are considering living with Glenwood, Sally. We have buildings in convenient locations across Manhattan and The Brittany would be a great choice.

Our goal is to provide the best luxury living experience and highest quality service in New York for all our residents.

Please feel free to use the Contact Us page on the Glenwood website at http://www.glenwoodnyc.com/contact/ to ask any questions.

I have lived at 10 Liberty/been with Glenwood for almost 2 years (and rented in NYC for the last ten), and this is by far the best building and experience I have had. Clean, great service, everyone goes out of their way to help. The application process was rigorous and took longer than I would have guessed, but was worth it.

Thank you for the kind words, boxer1!

We are glad to hear that you have enjoyed your time with Glenwood. Providing our tenants with a great living experience is very important to us, and we are pleased your experience reflects that!

If you ever need to get in touch, please contact us at TenantRelations@GlenwoodNYC.com.

I rented with Glenwood in their building in East Harlem Hampton Court.....the building had all the positives other than its across the street up and down from tenements..making walking home from the busstop at nite scary..they had a car service for free to get one to 86th street which was great..however at the start of my application i had to to pay a rental agent on site as well as two cashiers checks for 4000.00 each, as well as vein referred to an Insurance agent as my credit rating was 590..so i had to payup to Insurent I believe another 4000. they get onmos all this while selling my coop downtown.......then I had to cancel my lease........in four mos. I still do not know how much money I lost.........