Anyone else notice that Glenwood buildings have gone down hill fast? I've lived in 45 west 60th street for several years and never had a complaint until this year. We have so many new doormen who don't know the tenants, so they are letting anyone in the bldg. I walked in and the doorman asked me where I was going and I said my apt# and he said ok and let me go. A minute later, I came back and said... [more]
Anyone else notice that Glenwood buildings have gone down hill fast? I've lived in 45 west 60th street for several years and never had a complaint until this year. We have so many new doormen who don't know the tenants, so they are letting anyone in the bldg. I walked in and the doorman asked me where I was going and I said my apt# and he said ok and let me go. A minute later, I came back and said you don't know me, do you? He said no, he's new. Then I said, then how do you know I really live here and he said "well, I can check your name" (a little late for that, don't you think).
I had a leak and needed to have them come back 3 times (yes 3 times). The first time, the handyman said "he didn't see the leak". I said, my entire floor was a puddle last week, so keep looking. Then, later that same day, it leaked again so I made him come up right away to prove there is a leak. Then, he finally fixed it. Unfortunately, I am also now getting HUGE bugs/roaches and when the exterminator came, he said there is a crack that needs to be sealed and of course it is just near where the pipes leaked. This is ridiculous!!
Lastly, they let the exterminator and other servicemen go into the apartments ALONE! The exterminator was supposed to come when I was at work, so I signed a "permission to enter" form. Then I asked whether one of the staff would be with him and I was told "if you need, we can send one of our building escorts". This is OUTRAGEOUS. They were going to let an outsider enter my apt alone. Why am I paying such HIGH rent??????
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Response by nostamguy
over 15 years ago
Posts: 4
Member since: Sep 2007
I live in Glenwood building and find the management to be very nice and professional. I live at 10 Liberty.
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Response by kar3f
over 15 years ago
Posts: 57
Member since: Sep 2009
I've lived here for several years and loved it, but the service has gone downhill just this year. We have all new staff. Only the Super is the same.
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Response by anotherguy
over 15 years ago
Posts: 168
Member since: Oct 2007
Why so much staff turnover, do you think? Layoffs of expensive staff replaced with cheaper (less experienced) staff? Poaching by new buildings opening?
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Response by Riversider
over 15 years ago
Posts: 13572
Member since: Apr 2009
The joys of renting.
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Response by anonymous
over 15 years ago
"Why so much staff turnover, do you think? Layoffs of expensive staff replaced with cheaper (less experienced) staff? Poaching by new buildings opening?"
Interesting question.
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Response by GlenwoodNYC
almost 12 years ago
Posts: 8
Member since: Jun 2009
Kar3f, we trust that our employees will be respectful of your home. We apologize that our staff was not up to par on this matter and we would love to make this right for you. Please contact TenantRelations@GlenwoodNYC.com.
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Response by Sonya_D
almost 12 years ago
Posts: 547
Member since: Jan 2013
3 years later? Perhaps this is the very type of problem that the OP was letting us all know about. ;)
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Response by JohnWilliams
over 10 years ago
Posts: 0
Member since: May 2015
My family and I moved in about 3 months ago, and we've had non-stop problems. with Glenwood. When we talk to other residents, they all hate Glenwood too, but they don't move because moving is such a hassle, and they don't write reviews because they fear retaliation from Glenwood.
Last week a pipe burst and flooded about 15 apartments in the building. My neighbor saw the pipe and said that it looked about 60 years old, all rusted and clearly needed to be replaced decades ago. Because of the flood, a lot of our clothing, furniture, rugs, etc. were destroyed. Glenwood will pay for none of that. The only thing they'll do is scrape and re-paint the walls that have water damage (mold be damned - they refuse to open up the walls). For the tenants that can't be in their apartment because of the flood, they put us up in a super super horrifically awful crap hotel in midtown. My whole family in about 300 square feet, with cockroaches and stale cigarette smell. No compensation, no apologies.
Here's the scary part: other residents have said that floods and mold are common, since the pipes haven't been replaced - ever - and the building is from the 1950's. So, any resident should be careful to put buckets under anything that could get ruined in a flood, as precaution, because you never know when another old rusty pipe will burst.
Other issues:
- The doormen let anyone in. Anyone. Without asking. They're also very lazy so don't expect them to open the door for you more than once every 20 times you enter.
- An apartment near us has a guy who smokes on his balcony and it disturbs everyone around him, with the smoke going right into our apartment. I mentioned it to staff and they said "it's a smoking building", so there's nothing we can do. Aside from wait for our kids get cancer from it.
- Walls are super thin and you can hear people above and beside your apartment, talking.
- The hallways smell disgustingly strongly when anyone cooks. And not the good smells, I'm talking about that awful burnt grease smell.
- Management says they'll do stuff and doesn't.
- The buildings and management are understaffed and staff they have are lazy and careless.
- The building's garage has already put at least 12 dents and scratches on our van.
- The elevators were, by law, supposed to get replaced over a decade ago (according to our neighbor, who's lived here for 30 years), but they were just repaired instead, and so they're out of order several times per week.
- The package room has lost several of our packages, and management says they'll follow up but never does.
- There's mold in our bathroom, and they replaced our moldy cabinet, but the mold just came back because all the pipes are old and leaky.
- There are other infestations in the building, like tiny bugs (I'm not sure what they're called, but they have lots of legs).
- My neighbors say (I can't personally attest to this one yet since I've only been here for 3 months), that they jack the rent up as much as possible every year, and hide what new apartments are renting for (ie. you can't see the floor and size and price online).
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I live in Glenwood building and find the management to be very nice and professional. I live at 10 Liberty.
I've lived here for several years and loved it, but the service has gone downhill just this year. We have all new staff. Only the Super is the same.
Why so much staff turnover, do you think? Layoffs of expensive staff replaced with cheaper (less experienced) staff? Poaching by new buildings opening?
The joys of renting.
"Why so much staff turnover, do you think? Layoffs of expensive staff replaced with cheaper (less experienced) staff? Poaching by new buildings opening?"
Interesting question.
Kar3f, we trust that our employees will be respectful of your home. We apologize that our staff was not up to par on this matter and we would love to make this right for you. Please contact TenantRelations@GlenwoodNYC.com.
3 years later? Perhaps this is the very type of problem that the OP was letting us all know about. ;)
My family and I moved in about 3 months ago, and we've had non-stop problems. with Glenwood. When we talk to other residents, they all hate Glenwood too, but they don't move because moving is such a hassle, and they don't write reviews because they fear retaliation from Glenwood.
Last week a pipe burst and flooded about 15 apartments in the building. My neighbor saw the pipe and said that it looked about 60 years old, all rusted and clearly needed to be replaced decades ago. Because of the flood, a lot of our clothing, furniture, rugs, etc. were destroyed. Glenwood will pay for none of that. The only thing they'll do is scrape and re-paint the walls that have water damage (mold be damned - they refuse to open up the walls). For the tenants that can't be in their apartment because of the flood, they put us up in a super super horrifically awful crap hotel in midtown. My whole family in about 300 square feet, with cockroaches and stale cigarette smell. No compensation, no apologies.
Here's the scary part: other residents have said that floods and mold are common, since the pipes haven't been replaced - ever - and the building is from the 1950's. So, any resident should be careful to put buckets under anything that could get ruined in a flood, as precaution, because you never know when another old rusty pipe will burst.
Other issues:
- The doormen let anyone in. Anyone. Without asking. They're also very lazy so don't expect them to open the door for you more than once every 20 times you enter.
- An apartment near us has a guy who smokes on his balcony and it disturbs everyone around him, with the smoke going right into our apartment. I mentioned it to staff and they said "it's a smoking building", so there's nothing we can do. Aside from wait for our kids get cancer from it.
- Walls are super thin and you can hear people above and beside your apartment, talking.
- The hallways smell disgustingly strongly when anyone cooks. And not the good smells, I'm talking about that awful burnt grease smell.
- Management says they'll do stuff and doesn't.
- The buildings and management are understaffed and staff they have are lazy and careless.
- The building's garage has already put at least 12 dents and scratches on our van.
- The elevators were, by law, supposed to get replaced over a decade ago (according to our neighbor, who's lived here for 30 years), but they were just repaired instead, and so they're out of order several times per week.
- The package room has lost several of our packages, and management says they'll follow up but never does.
- There's mold in our bathroom, and they replaced our moldy cabinet, but the mold just came back because all the pipes are old and leaky.
- There are other infestations in the building, like tiny bugs (I'm not sure what they're called, but they have lots of legs).
- My neighbors say (I can't personally attest to this one yet since I've only been here for 3 months), that they jack the rent up as much as possible every year, and hide what new apartments are renting for (ie. you can't see the floor and size and price online).